Question: I have purchased a program from you but haven't received the unlock key. What is taking you so long?
Answer: One of the biggest problem we are experiencing is, customers signup
for a PayPal.com account and either use a
fake email address, have typos in the email address or didn't update their
account information. Since we are sending all unlock keys to the email address
provided to us by you, it is your responsibility to make sure that the
information you enter is correct and up to date.
Question: What happens after I purchase a program? How long do I have to wait for my unlock key?
Answer: Please allow at least 12 hours for your order to be processed but in
general you will receive an email from
noreply@cp-autos.com within minutes after your purchase, which includes the
unlock key to register the program. If you made your purchase with an E-check we
will contact you with the expected clearing date and a copy of the transaction.
Due to quiet a few customers canceling the E-checks after receiving the unlock
keys, we will no longer send out any unlock keys before the E-check clears. We
apologize for any inconvenience this may cause.
Question: I have not received the unlock key even though all my PayPal information is correct. What should I do now?
Answer: First
check your spam folder; if you do not see an email from or make sure
your email account is set to receive emails from us. Next,
add and to your allow list and address book. AOL users need to be sure that
you don't have my email addresses ( and ) blocked.
Finally contact us by submitting a
support ticket. Make sure you include
your purchase receipt and the product
registration code. In general you will receive your unlock key within a few minutes or
no later than 12 hours after your purchase. Please do not contact us 10 minutes after you purchased a program
asking where your unlock key is. Try to wait at least 12 hours
before contacting us, most likely you will have your unlock key before
then unless your PayPal information is not up to date.
Question: I'm planning on or have purchased one or more programs of yours with an e-check. How long do I have to wait for the unlock key(s)?
Answer: We inform all customers that we have received their e-check
payment, include the payment receipt and the expected clearing date
which is usually three to four business days. PayPal.com will send
us an email as soon as the funds cleared. At that time we will send
you the unlock key(s) to the program(s) you have purchased. Keep in
mind we are not the once dealing with your bank and have no control
over the amount of time it takes for an e-check to clear. Find out
more about PayPal's e-check option
here.
Question: Do you accept checks or money orders by snail mail?
Answers: No we don't but we are planning on adding that option
for our customers sometime in the future.
Question: I don't have a bank account, credit or debit card, what other options do I have to purchase a program from you?
Answer: We suggest a prepaid credit card. The concept of prepaid
credit cards is really very simple. You open an account and "pre-load" the card
with cash up-front, similar to a pre-paid calling card. Then you use your
prepaid MasterCard or Visa anywhere these cards are accepted. You can get a
prepaid credit card from Western Union®, to find out how click
here.
Question: I had to reformat my computer and now my unlock key(s) is not working. What do I have to do to get new unlock keys?
Answer: Send a copy of your purchase receipt, program name and
new product registration code(s) to . You can get a copy of your purchase receipt by logging
in to your PayPal account using the following link
PayPal History. Once logged in look
for payments made to CheatPogo, click the details link, copy and paste the
information and email it to us.
Don't know how to copy and paste? No problem, we have a page setup with
instructions and an option for you to practice the copy and paste technique.
Click here to learn how how to copy and paste.
Question: I got a new computer and now my unlock key(s) is not working. What do I have to do to get new unlock keys?
Answer: Send a copy of your purchase receipt, program name and
new product registration code(s) to . You can get a copy of your purchase receipt by logging
in to your PayPal account using the following link
PayPal History. Once logged in look
for payments made to CheatPogo, click the details link, copy and paste the
information and email it to us.
Don't know how to copy and paste? No problem, we have a page setup with
instructions and an option for you to practice the copy and paste technique.
Click here to learn how how to copy and paste.
Question: I downloaded an update an now the program I paid for already is asking me to pay again. I thought all updates are free, what am I suppose to do now?
Answer: All updates are free for life!
We try not change anything in the registration part of the program but from time
to time we are forced to and apologize for any inconvenience this may have
caused you.
Simply drop us an email with a copy of your purchase receipt, program
name and new product registration code(s) to
cpautos.com@gmail.com. You can get a copy of your purchase receipt by
logging in to your PayPal account using the following link
PayPal History. Once logged in look
for payments made to CheatPogo, click the details link, copy and paste the
information and email it to us.
Don't know how to copy and paste? No problem, we have page setup with
instructions and an option for you to practice the copy and paste technique.
Click here to learn how to copy
and paste.
Question: My unlock key is not registering the program I have purchased. Am I doing something wrong or is there a problem with the program?
Answer: Don't worry, a lot of errors happen when customers confuse the letter O with the number zero or vise versa. The same goes for the letter I (lower case i) and letter L (lower case l). So, to eliminate any errors copy and paste is the best way to enter your unlock key and to send us your correct product registration code. After receiving your unlock key from us run the program you purchased (open the registration window if not open already) enter the unlock key by copying and pasting it. But before you click enter to register the product, make sure there are no empty spaces in front or after the unlock key. Take this unlock key as an example " DRT5YTH86JGU " In front of the letter " D" and after the letter "U " are empty spaces and those will cause our programs not to accept the key to register them. Here is how it should look when you copy and paste the unlock key the correct way "DRT5YTH86JGU". There are no empty spaces in front of the letter "D" or after the letter "U". The program will now accept the unlock key, assuming you have sent us the correct product registration code and you are using the latest version of the program you have purchased.
Let's recap
what we just discussed.
Always
copy and paste
to eliminate typos.
Wrong way to copy "
DRT5YTH86JGU "
Correct way to copy "DRT5YTH86JGU"
99.9% of the time our
programs will accept the unlock key on the first try if you take your time
copying and pasting
the unlock key and product registration code you're sending to us.
Note! All Unlock keys and product registration codes are case sensitive.
Question: Why are all or some of your programs not working on my computer?
Answer: It's
most likely a settings issue and the problem can be solved by changing your
system settings to the settings we suggest in our Help and
Settings section.
If that is not solving your problem we suggest going to our support forum and
use the
search feature to find topics and posts related to your problem. Search for
"Gojira keeps saying no game" for example and in the search option under
forum in the drop down menu select 'CP's Autos Help' and click search.
Now browse through the search result to find the solution to your problem. If
that is not helping, join our support forum if you haven't already and ask for
help by posting in the
Technical Support
Section. You can start a new topic by clicking the New Topic button, when
the post a new topic page is done loading enter the program name (Gojira for
example) in the "Subject" field and a brief description like "'Pogo Bowler
not locating game"' in the "Description of your topic:" field. In the
message box let the good folks of our support forum know about your problem,
please give them as much information and be as detailed as possible.
Here are some guidelines that will help not only the folks trying to help you
but you as well by only having to post about your problem one time. Simply fill
in the information about your system, browser, java etc.
What we need to know about your system
and settings in order to help you:
1)
What
is your operating system, Windows 98, 200, ME, XP, Vista etc.?
2) What is the browser you are using, is it Internet Explorer 6 or 7, Netscape,
AOL, Mozilla Firefox, Opera, etc.?
3) What is your color setting, is it 24 bit, 32 bit etc.?
4) What is your Screen resolution, 800x600, 1024x768 etc.?
5) Is the "Smooth edges of screen fonts" option checked or unchecked?
6) Are you using Sun Java or Microsoft VM Java?
8) Have you tried both Sun Java and Microsoft VM Java and did it make a
difference at all?
9) What's the name and version number of the cheat?
10) What exactly is happening when you try to use the cheat, for example do you
get any error messages (what are they?), is the game window moving to the upper
left hand corner of your screen?
Our members
are friendly, respectful and very helpful and will try their best to help you
with your problem. If you're not sure about something let them know, no one is
going to make fun of you. There are no stupid questions only stupid answers.
After you have entered all the information as best as possible then click the
submit button to post your message you are all set. Now watch the topic for
replies from our staff and members and try the things they suggest. If you have
a question about something click the reply button, enter your question and or
additional information in to the post box and click the submit button to send
your reply. It's that simple and most of the time you will have a solution for
your problem the same day. Please be patient, all of the staff and members
volunteer their service and help, have full time jobs and a family to take care
off.
When you contact us include the same information about your system and settings
as above and be as detailed as possible. Since we are not sitting in front of
your computer we have to rely on the information provided by you.
Question: What is the product registration code used for?
Answer: We use the product registration code to generate your
unique unlock key to register the product you purchased.
Question: What does the unlock key do?
Answer: The unlock key will register your program so you can use it
without restrictions or reactivate it after the trial has expired.
We recognize that certain words, names, companies, products and designations mentioned on this web site are the property of the trademark holder. We use them for identification purposes only.